Hi,
We are running Service Desk 7.5 and i would like to change the Satisfaction Survey email to contain a link direct to the survey page and not the incident review page. I have read a few artilces but theya re all for 7.1 - inlcuding this one: https://www-secure.symantec.com/connect/articles/how-go-straight-customer-survey
After speacking to a consultant i was advised to edit the SD.CustomerSurvey workflow to add in a "Send Email" componant between the "Survey Response Task" created and the "Customer Responds to Survey" components. I have done this and it works - however I am still not able to add a vailable to take the user direct to the Survey Link. I cannot use the ${ReponsePageURL} variable in this email. After looking at the Advanced Text Creator for the email - there appears to be no URL options listed. I can add the Incident.ProcessId, Incident.IncidentName etc. but no URL to the survey.
I get a lot of negative feed back from customers about not being able to easily get to the survey - this would greatly help me to get better feedback and offer a better service.
Can anyone help me to get my survey form working correctly?
Thanks
