Clik here to view.
Altering the customer satisfaction survey form in 7.5
I need a solution Hi All, Does anyone kno wwhere i can find instrcutions on how to alter the Customer Satisfaction survey form in 7.5. I have looked but can only find instructions for 7.1 and they do...
View ArticleSymantec Workflow: Automation for The Real-World
Location: Novacoast Webinar Time: Tue, 14 October, 2014 - 2:00 - 3:00 EDT RSVP Today Symantec Workflow Webinar (10/14)Join Novacoast for an eye opening session with Symantec’s Workflow Solution....
View ArticleNeed to create a sub-task for the template ServiceCatalog.Request.Template
I need a solution Hi Techies,Would like to know the possibility of Creating the subtask for the readymade template given by Symantec named "ServiceCatalog.Request.Template".I'm planning to customise...
View ArticleServiceDesk - Duplicate Changes
I need a solution Hi all,I need a solution to clone Change requests.My objective is to create a change request and assign to a quality environment (Service), and have a equal Change with another id...
View ArticleLoop in Workflow
I need a solution Hi,We have created a workflow which will check for installed software in the system. We want to create a loop which will run from top to bottom for all records meeting the condition,...
View ArticleService Desk SLA Report
I need a solution Hi Everyone,I wonder if someone could help me try to get a report that will give the me the following:How many tickets have passed/failed SLA targets within a time scale (quarter) On...
View ArticleClik here to view.
Is it possible to remove the "Filter" from the Comments & Process History Web...
I need a solution With ServiceDesk 7.5 SP1, is it possible to remove the "Filter" option located in the top right corner of the Comments and Process History web parts? Thanks 1415134112
View ArticleFree Introduction to Workflow Day
Location: Symantec: Wood st, London UK Time: Wed, 26 November, 2014 - 9:30 - 17:30 GMTIn partnership with Symantec, Protirus one of our most experienced partners with Workflow are hosting a free one...
View ArticleClik here to view.
TESS Workflow training... on a cruise!
Location: Novacoast TESS Workflow training Time: Sun, 22 February, 2015 - 8:00 EST - Sun, 01 March, 2015 - 9:00 ESTJoin Novacoast and gain real-world knowledge and understanding of Symantec Workflow,...
View ArticleClik here to view.
Workflow Performance and Metrics Webinar
Location: Novacoast Webinar Time: Wed, 05 November, 2014 - 2:00 - 3:00 EST Join us and learn how your IT organization can meet the promise of "cheaper, faster, smarter" with workflow. See how...
View ArticleSymantec Workflow and Enterprise Vault integration
I need a solution Hello!Is there any possibilities to integrate Symantec Workflow with Enterprise Vault in order to create a document management system? The documents must be stored using Enterprise...
View ArticleAuto-Calculate Priority not working
I need a solution I have verified that data mapping is correct. Whenever you set the impact and urgency, then press the "auto-calculate priority" link, the priority is always set to low. Getting a...
View ArticleWorkflow - Add User to Group
I need a solution Hi All,I am trying to create a simple workflow that adds a user to a group in Active Directory (once managers approve). Can someone explain the what the Group Name variable should be...
View ArticleProgramatically disable the staged bulletins
I need a solution Hello ,I am currently adotping the 'Symantec Zero Day' patch worflow to existing process in my company. At certain stage, let's say after the pilot phase, I need to disable the...
View ArticleClik here to view.
AD Sync - EmployeeID/EmployeeNumber
There are only a set number of Fields that can be mapped across in an AD Sync.Would it be possbile to extend this to have more Fields, either on a case by case basis or hardcoded like now?AD Sync...
View ArticleMore Timely Updates to Workflow Components or Allow URL Modification
I was looking at, working with and writing documentation for the Tweet and Direct Tweet components as they would have some great value for us in monitoring and for other workflow/ServiceDesk items...
View ArticleUpdating SMP Database With Custom Workflow Components
I need a solution I have written a custom workflow that creates consumable and fixed catalog items. In this workflow I have numerous components I've written myself, and these components include the...
View ArticleLDAP Password Reset (non-AD)
I need a solution Does anyone have a working example of resetting an LDAP password with Workflow (non-AD)? I've tried using the Code (Script) Component (though it's safe to say I'm probably not doing...
View ArticleClik here to view.
Process View Page in Service Desk
I need a solution I have a weird issue. In my workflows I build a table in the description field of the Setup Process component. But when I go to view the description in the process view page it puts...
View ArticleEM and IM tickets
I need a solution Hi! By default, all e-mails sent to the monitoring mailbox are automatically recorded as IM and EM tickets. We are committed to each email will be recorded as EM ticket in the first...
View Article
